Refund policy

Return & Refund Policy

We want you to feel confident shopping with Tivani Home. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@tivanihome.com before sending anything back. If your return is approved, we will provide instructions on where and how to return your item.

Items sent back without first requesting a return may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible so we can review the issue and make it right.

We may ask you to provide photos or other information to help us evaluate the issue.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or other applicable reasons. If you are unsure whether your item can be returned, please contact us before sending it back.

Gift cards are non-returnable.

Exchanges

If you would like a different item or variant, please contact us. When applicable, the fastest option may be to return the original item and place a new order once the return has been approved.

Refunds

Once we receive and review an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Order Issues

If you have any questions about a return, refund, damaged order, or delivery issue, please contact us at support@tivanihome.com.